Terms & Conditions

About FastStrap

The company is based in Västra Götaland County, Sweden.
If you wish to contact us, please send an email to contact@faststrap.shop with your inquiry and contact details, and we will get back to you shortly.

Orders

When you complete your order, an order confirmation will be sent to your email address. The confirmation contains all details about the products, prices, billing address, and shipping address.
If there is any error in the order confirmation, you must immediately contact us at contact@faststrap.shop

Delivery

Our standard delivery times are 6–10 business days. Note: Orders placed on weekends will be shipped at the earliest on the following Monday.
If delivery delays occur (without prior notification of extended delivery time), you may contact us at contact@faststrap.shop

Prices

We reserve the right to adjust prices due to supplier price changes, printing errors in the price list, or incorrect pricing caused by inaccurate information.

Right of Withdrawal (Cooling-off Period)

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal, starting from the day you receive your ordered item.

5.1 Exercising Your Right of Withdrawal:

– You must notify us that you wish to withdraw from your purchase. The notification must be sent to contact@faststrap.shop and clearly state your name, address, email address, order number, and which items the return concerns.
– You must return the products immediately and no later than 14 days after the withdrawal notice.
– You are responsible for return shipping, delivery, and the condition of the products upon return; they should be sent well-packaged and in their original packaging.
– We reserve the right to deduct an amount corresponding to the decrease in value of the product compared to its original value if the product is used or damaged.

Uncollected Packages

If you do not collect your order from the delivery point within the specified time and it is returned to us, this is not considered an exercise of your right of withdrawal. To use the right of withdrawal, you must first collect the package and then notify us of your wish to return it.

For uncollected shipments, a fixed fee of 20€ EUR will be charged, covering our costs for shipping, handling, storage, and administration. This fee will be deducted from any refund.

Please ensure you provide the correct name and delivery address when ordering – you are responsible for ensuring that the package can be delivered correctly.

5.2 The Right of Withdrawal Does Not Apply To:

– Custom-made products tailored specifically for you or with a clear personal touch according to your wishes.
– Services that have been fully performed where you have explicitly agreed to waive your right of withdrawal.

For more information about the statutory right of withdrawal, see relevant consumer protection legislation.

Complaints and Claims

We inspect all products before shipping them to you. Should the product still be damaged or incorrectly dispatched upon arrival, we will, in accordance with current consumer protection legislation, rectify the issue at no cost to you.
You must always contact us for approval before returning a defective product. Complaints must be made immediately after the defect is discovered.

6.1 How to Proceed with a Complaint:

Any defects must always be reported to contact@faststrap.shop, stating your name, address, email address, order number, and a description of the defect.
If we are unable to correct the issue or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws.
We reserve the right to refuse a complaint if the product is not defective under the relevant consumer protection laws. We follow the recommendations from the Swedish National Board for Consumer Disputes (ARN), see https://www.arn.se.

Limitation of Liability

We accept no liability for indirect damages that may result from the product.
We accept no liability for delays/errors caused by circumstances beyond the company’s control (Force Majeure), such as labor disputes, fire, war, government decisions, reduced or missing delivery from suppliers.

Product Information

We reserve the right for typographical errors on this website and for the sale of out-of-stock products.
We do not guarantee that the images represent the exact appearance of the products, as some color variations may occur depending on your screen, photo quality, and resolution. We strive to display the products as accurately as possible.

Cookie Information

In accordance with the Electronic Communications Act, visitors to a website must be informed about the use of cookies. A cookie is a small text file saved on your computer by the website you visit, enabling various functions. You can configure your browser to automatically reject cookies. For more information, visit the Swedish Post and Telecom Authority’s website.

Personal Data

By shopping at faststrap.shop, you agree to our privacy policy and the processing of your personal data. We value your privacy and do not collect more information than necessary to process your order. We never sell or pass on your data to third parties without legal basis.

10.1 What is Personal Data?

Personal data refers to any information that can be directly or indirectly attributed to a living person.

10.2 What Data Do We Store?

To process your order and respond to inquiries, we store your first and last name, address, phone number, email address, IP address, and purchase history.
We retain your data as long as we have a legal basis to do so, such as fulfilling our agreement with you or complying with legal obligations (e.g., accounting laws).

10.3 Legal Basis

When purchasing, your personal data is processed to fulfill the agreement with you. Marketing, campaigns, and similar communications will occur only with your consent.

10.4 What Data is Shared and Why?

10.4.1 Payment Providers
When completing a purchase, information is shared with our payment provider. The stored data includes first name, last name, address, email address, and phone number. If paying by invoice, your personal ID number is also stored by the payment provider. This is necessary to complete the purchase and protect against fraud.
Payment providers we use: Klarna, Visa.

10.4.2 Shipping Companies
To deliver your orders and fulfill our agreement, we share specific information with the shipping company, including your name and delivery address. Your email address and/or phone number may also be shared for delivery notifications.
We work with: PostNord.

10.4.3 Newsletter
If you subscribe to our newsletter, your name and email address are shared with our newsletter provider to send you updates and offers.

10.5 Right of Access

You have the right to request a copy of all personal data we hold about you.

10.6 Right to Rectification

You have the right to request that we correct incorrect or incomplete information about you.

10.7 Right to be Forgotten

You can request that we delete your data at any time. Exceptions apply when retention is required to meet legal obligations (e.g., under accounting laws).

10.8 Data Protection Officer

faststrap.shop is responsible for storing and processing personal data in the webshop and ensuring compliance with regulations.

10.9 How We Protect Your Data

We use industry standards such as SSL/TLS encryption and one-way hash algorithms to securely store, process, and communicate sensitive information like personal data and passwords.

Disputes and Governing Law

If a dispute cannot be resolved through our customer service, customers in Sweden may contact the Swedish National Board for Consumer Disputes (ARN) at https://www.arn.se.
Customers within the European Union can also use the EU Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr.
For Australian customers, you may also contact the Australian Competition and Consumer Commission (ACCC) at https://www.accc.gov.au or your local state/territory consumer protection agency.

For EU and Australian customers, contacting your local consumer protection authority is an additional option, but any dispute will primarily be governed by Swedish law, as FastStrap is a company registered in Sweden.