FAQ – Fast Strap

GENERAL QUESTIONS

You can track your order using the tracking number sent to the email address you provided at checkout. The tracking number will be sent once your order has left our warehouse. Click on Track My Order and enter your shipment ID.

All our orders are delivered within 4–7 business days, depending on the country. (Please note that delivery times are estimated).
Processing Time: 0–1 business days before your order is shipped.

Once your order has been dispatched, you will receive a tracking link via email.

Returns are processed as quickly as possible, starting from the moment your return is shipped from the drop-off point to our inspection hub and warehouse. Refunds usually take between 2 to 10 business days. You’ll receive email notifications once your return has been processed and your refund issued.

Thank you for your purchase!

We hope you’re happy with your order. If for any reason you’re not completely satisfied, you can return your item(s) within 30 days of delivery.

Return Period

You have 30 days from the date of delivery to return your order – no questions asked. Please note that the return shipment must be sent back to us within this 30-day period.

Return Conditions

Items must be returned in resellable condition, with all original tags and labels attached.
Return shipping costs are non-refundable.

Refunds

Refunds typically take 2–10 business days.

Once your return arrives at our warehouse, it will be processed within 10 business days.

You’ll receive an email confirmation once your refund has been issued. Please allow up to 3 business days for the refund to appear in your bank account.

Damaged or Faulty Items

If you receive a damaged or defective item, please contact us right away.

Our team will assess the situation and provide the best possible solution.

What items can’t be returned?

Items returned after the 30-day return window
Items returned damaged without prior approval from our customer support – these returns will be rejected and the products discarded

Return Shipping Costs

Return shipping is at your own expense.

You are responsible for any costs or fees associated with returning your order.

Please keep proof of postage until your return has reached our warehouse. We cannot process your return without a tracking number or proof of shipment.

Contact Us

If you have any questions or need assistance, don’t hesitate to reach out to our customer support team at contact@faststrap.shop – we’re here to help! 😊

Payment Methods

We offer several secure and flexible payment options to make your shopping experience as smooth as possible. Available methods may vary slightly depending on your location:

Credit & Debit Cards

We accept most major credit and debit cards, including:

Visa
Mastercard
American Express

Buy Now, Pay Later

Klarna (Available in selected countries including Sweden, Germany, Netherlands, and more)

Digital Wallets & Express Checkout

Apple Pay
Google Pay
Shop Pay
PayPal

These options may appear at checkout based on your device, browser, and location.

If you have any questions about payment or need help completing your order, feel free to contact our customer support team – we're here to help.

PRODUCT

Absolutely – we offer a 30-day satisfaction guarantee on all our straps, so you can shop with confidence!

Yes! Fast Strap’s retractable straps are designed to meet – and exceed – industry safety standards, providing reliable and secure load transport.

They were also named Best Auto Strap of 2024.

We manufacture according to EN-standard (EN 12195-2).

Absolutely! Our straps are built to handle heavy-duty loads thanks to our unique 2-step locking mechanism, which ensures extra-strong tension.

In fact, our straps are 30% stronger than the industry standard – making them ideal for securing motorcycles, boats, snowmobiles, and jet skis.

With Fast Strap, your load stays put – every time.

Yes, both! Our straps are designed to withstand tough conditions – they’re water-resistant and rustproof.

Currently, our straps are available in one standard size:

Width: 25 mm

Length: 3 meters

Keep an eye out – larger and even stronger straps are on the way!

Our straps have a working load limit of 500 kg and a breaking strength of 1360 kg – around 30% stronger than the industry average.

Combined with Fast Strap’s unique 2-step locking mechanism, these are hands down the best automatic straps on the market.

The straps are made from our ultra-durable and exclusive poly-silk webbing, reinforced with diamond stitching for maximum strength.

They also feature ergonomically padded rubber handles for added comfort, and upgraded S-hooks with carabiner function – coated in plastic/PVC for extra durability and rust protection.

LC (Lashing Capacity): 500 daN
STF (Standard Tension Force): 300 daN
SHF (Standard Hand Force): 50 daN

The strap is certified to safely secure up to 500 kg across the load, or 1,000 kg when looped over. All Fast Strap™ products meet the EN 12195-2 standard for load securing.

ORDERS & SHIPPING

You can track your order using the tracking number sent to the email address you provided at checkout. The tracking number will be sent once your order has left our warehouse.

Click HERE or go to Track My Order in the main or footer menu on our website and enter your shipment ID.

4–7 business days, depending on which country you live in. (Please note: delivery times are estimates.)

Processing time: 0–1 business days before your order is shipped.

Once your order has shipped, you will receive a tracking link via email.

We offer free shipping based on your location:

– Australia: Free shipping on orders over 140 AUD
– EU countries: Free shipping on orders over 70 EUR
– UK: Free shipping on orders over 65 GBP

No code is needed – free shipping is applied automatically at checkout.

For orders below these amounts, a standard shipping fee will apply:

– Australia: $12.95 AUD
– EU countries: €6.95 EUR
– UK: £6.95 GBP

We understand that things can change. However, since we aim to process orders quickly, we start preparing your shipment immediately after the order is placed.

That’s why we ask customers to double-check their order details before completing payment.

If you have any questions or concerns about your order, don’t hesitate to contact our customer support. We’re here to help you in the best possible way within our efficient order management system.

If your item(s) don’t meet your expectations, you can always return them within 30 days.

If your tracking says the order has been delivered but you haven’t received it, follow these steps:

Check your delivery address:

Make sure the address was entered correctly at checkout. Sometimes packages are delivered to a neighbor, reception desk, or another secure location on your property.

Look for delivery notes:

Check if the carrier left a note or delivery info. Packages are sometimes placed in a secure spot or left with a receptionist if you weren’t available during delivery.

Contact the carrier:

Reach out to the shipping provider listed in your tracking info. Provide your tracking number and explain the situation – they may be able to give more details or start an investigation.

Contact customer support:

If you still can’t find your package after completing the steps above, reach out to our support team. Include your order ID and tracking info so we can assist further.

File a claim:

In some cases, if a package is marked as delivered but hasn’t been received, a claim may need to be filed with the shipping company. Our support team can guide you through this process and provide any necessary documentation.

We’re here to help! If you have any delivery issues, don’t hesitate to contact us so we can make sure your order gets to you.

If you notice the mistake right after placing your order, contact our customer support immediately. The sooner you get in touch, the better the chance we can fix the address before the order is shipped.

If your order has already been processed or shipped and it’s no longer possible to update the address through us, you’ll need to contact the carrier directly. Depending on their policy, you may be able to request redirection or forwarding to the correct address.

Please note: This may involve additional fees and is subject to the carrier’s approval.

To avoid similar issues in the future, always double-check your shipping address before completing your order. Make sure all details – apartment number, street name, and postal code – are correct.

You will receive an order confirmation via email immediately after placing your order.

This email includes your order number (4-digit code), a summary of your order, and the shipping address.

Sometimes confirmation emails end up in your spam or junk folder. Check those folders to make sure it hasn’t landed there by mistake.

If you’ve checked your spam folder, waited a little while, and confirmed your email address is correct but still haven’t received your confirmation – contact our support team.

Include your full name and order number, and we’ll help verify your order and resend the confirmation if needed.

RETURNS & EXCHANGES

Thank you for your purchase!

We hope you’re happy with your order. If for any reason you’re not completely satisfied, you can return your item(s) within 30 days of delivery.

Return Period

You have 30 days from the date of delivery to return your order – no questions asked. Please note that the return shipment must be sent back to us within this 30-day period.

Return Conditions

Items must be returned in resellable condition, with all original tags and labels attached.
Return shipping costs are non-refundable.

Refunds

Refunds typically take 2–10 business days.

Once your return arrives at our warehouse, it will be processed within 10 business days.

You’ll receive an email confirmation once your refund has been issued. Please allow up to 3 business days for the refund to appear in your bank account.

Damaged or Faulty Items

If you receive a damaged or defective item, please contact us right away.

Our team will assess the situation and provide the best possible solution.

What items can’t be returned?

Items returned after the 30-day return window
Items returned damaged without prior approval from our customer support – these returns will be rejected and the products discarded

Return Shipping Costs

Return shipping is at your own expense.

You are responsible for any costs or fees associated with returning your order.

Please keep proof of postage until your return has reached our warehouse. We cannot process your return without a tracking number or proof of shipment.

Contact Us

If you have any questions or need assistance, don’t hesitate to reach out to our customer support team at contact@faststrap.shop – we’re here to help! 😊

Returning or exchanging an item is quick and easy. To find out how to initiate a return, visit our Returns Page and follow the steps via our Return Portal.

Return shipping costs depend on the courier used and the weight of the package.

We aim to process returns as quickly as possible, starting from the moment your package is shipped from your local drop-off point to a sorting hub and finally to our warehouse for inspection.

Once your return arrives at our warehouse, it will be processed within 10 business days.

Refunds are issued to the original payment method, typically within 2–10 business days.

You will receive email notifications once your return has been processed and your refund has been issued.

Your order number can be found in the confirmation email sent after placing your order. It’s a 4-digit code.

If you haven’t received this email or are unsure, our customer support will gladly assist you.

If you receive a damaged or faulty item, please contact us immediately.

Our team will assess your request and offer the best possible solution.

📧 Email: contact@faststrap.shop or click HERE

CONTACT

If you have any questions, don’t hesitate to reach out – we’re happy to help.

Our support experts are available 5 days a week to answer all your questions.

📧 Email: contact@faststrap.shop or click HERE